Reading the error message written here will often give vital information as to what caused the crash - try Googling the error message if the information doesn't immediately suggest a fix to you. Often, the last 10 or so application crashes will be listed in this file (and this is part of the information we're looking for). If your issue is that GameMaker or games crash or won't start, at this point, open the DXDiag report yourself and scroll to the very bottom. This will attach the file to the ticket ready to send back to us. Now return to your web browser and your helpdesk ticket, then drag the text file from wherever it was saved and onto the body of the ticket. It will ask you to create a new text file to save the logged information. Leave the name as DxDiag, but take note of where the file is to be saved, then click the Save button. Allow this to finish, then click Save All Information. When the DirectX Diagnostic Tool opens, it will start a progress bar to the left of the window. Type in "dxdiag" as shown below, then click the OK button.
On Windows 8 and 10, right-click your Start button and choose Run. Alternatively (or if Windows 7), press and hold your Windows key on your keyboard, then press R.
#Download microsoft error reporting for mac how to
If you're asked to provide a DXDiag (Windows) or System Information (macOS) report as an attachment to a Helpdesk ticket, this is how to generate that file we require.įirst, we'll cover Windows users, but scroll down to find macOS instructions also.
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